Customer Loyalty

Cultivating Loyalty: Making Customers Return for More Business

New customers are always a good thing, but it’s a mistake to focus your efforts solely on that. While you should always be attracting new customers, just as much time, if not more, should be focused on retaining current customers and increasing loyalty and satisfaction. The following are some tips to help you make customers return for more business.

1. Make Them Feel Special!

This seems like a no-brainer, and perhaps you think you are already doing enough to make your current customers feel special, but it’s always a good idea to evaluate what you are doing to see if you can make improvements. How are you interacting with them? What are the little and big things that make you stand out and encourage them to come back? Do you offer discounts for returning customers?

2. Offer A Loyalty Program

Loyalty programs help keep people coming back, and they are a great way to make your customers feel special and appreciated. Keep the program reasonable so that it’s easy to accumulate rewards. Also, reward people when they refer new customers to you.

3. Develop A Relationship With Your Customers

There are so many ways you can do this: Learning the names of your customers, asking questions and learning how to better serve them. Keeping in touch via email and social media are also good ways of building relationships.

It’s always a good idea to get email addresses so that you can stay in touch with customers. Email allows you to send special offers and deals, keep customers informed about new products, etc. It’s a great way to remind them that you are there!

To learn more about how GoZone WiFi can help you better serve your customers and gain more repeat business and word-of-mouth advertising, contact GoZone WiFi today.

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Custom Splash Page Builder

A custom splash page helps give a captive portal the branded look it needs to stand out from the crowd and give guests the peace of mind they’re accessing the network associated with the venue they’re visiting.

WiFi Payments and Vouchers

Offer premium guest WiFi access and promote WiFi upgrades with comprehensive payment and voucher modules. Payments can be used to offer guests varying speeds of WiFi access, while vouchers are great for venues that want to utilize a captive portal that also requires a voucher code for WiFi access.
WiFi payments and vouchers

Guest Plans

Venues can now offer multiple levels of guest WiFi access with our Guest Plan feature. Guest Plans are defined by specific upload and download speeds and session time limits. Brick-and-mortar businesses can offer guest WiFi access and promote WiFi upgrades with our new payment and voucher modules.

Versatile Form Builder

Create and display custom guest surveys on any splash page of your guest flow. Collect feedback and gather additional data points to create smarter marketing.

Enhanced Guest Flow

Guest flow gives venues complete control over the guest WiFi experience. Guest flows help keep a visually pleasing captive portal experience by preventing clutter of multiple marketing assets. Keep it simple, or turn your WiFi into a digital billboard.
WiFi splash page with survey social login

Integrated Ad Spaces

Ad Space Integrations is a powerful feature for venues who want to promote products, deals and specials, online shopping, loyalty programs and other signups, or third-party advertisers all on a pre-authenticated Splash Page.

Increase impressions and clicks for advertising opportunities by showcasing AdSpaces before requiring a guest to connect to WiFi.

Have an app that needs more downloads? The URL redirect function will navigate guests to the app store specific to their device as soon as they click on the advertisement/call-to-action button.

No more will guests have to wait to connect to WiFi to reach interactive ads. Ad Space Integrations takes Ads4WiFi smart advertising tools and places it our smart marketing environment powered by Marketing4WiFi.

Hotspot Scheduler

Determine the specific days and times that WiFi is available to guests. Hotspot Scheduler offers smarter WiFi control by allowing venues to run their guest WiFi during business hours.