Frequently Asked Questions

When it comes to Smart WiFi, we’re the experts. Our team has been working on turning WiFi into a revenue generating machine since the late 1990’s! Here are a few of the most common questions we get about our platforms and partner programs.

General Questions

Yes, our support pages have links to a LOT of training and configuration guides. Our team is always ready to assist as well, just reach out to us!

Yes, we have several programs for IT professionals. Check our our partner page and fill out the contact form.


Yes! You can block any device from being able to use your guest WiFi service. Simply login to our Smart WiFi Dashboard, find the Device and click the 'Block' button.


Absolutely, our Dashboard will show you all kinds of usage and guest statistics. If you don't have your Dashboard credentials, contact our support team and we will get the credentials sent to you.

No, we do not perform installation services, however, our controllers are pre-configured for you and they are plug and play. Installation can be done in just a few minutes. Or, if you prefer, we are happy to talk about any of the details with your IT professional.


In a Zone location where GoZone has installed and/or supplied equipment for the network, we ONLY ship and recommend equipment with device isolation (fig. 1).     This means that NO device that connects to the WiFi network will be able to "see" any other device. In a typical public WiFi location, a user is given a password to connect. When the user connects to a network using a password and without device isolation, that user has access to "see" every other device on that network including POS systems, servers, printers, and other users (fig. 2).     The device isolation that is used in a GoZone WiFi network helps protect the network, and the guests that use the network.  

It's REALLY easy! We send you the Smart WiFi controller, completely configured. All you have to do is plug it into a power outlet and an available Internet port on your existing cable/DSL modem or ethernet switch.


We have several types of Smart WiFi controllers available. The standard controller can generally supply a good WiFi signal for a 2500sq foot business. We also have a higher-powered version available at checkout that can be installed outside or powered over Ethernet. It's usually great for up to 4000sq feet. For a larger space, contact us and we'll make sure that you have plenty of coverage using multiple controllers.

Yes you can! If you already have WiFi equipment installed, you can connect it to the back of our Smart WiFi controller and we also integrate with MANY enterprise access points. Click here for a list of compatible equipment. Our Dashboard works great with controllers like: Uniquity, Cradlepoint, Mikrotik, Datto, Ruckus, Aruba, Cisco Meraki, Open WRT, DD-WRT.

Absolutely. Contact our sales department for specifics on our High-Volume venue pricing.


Yes, we offer a mobile/portable version of our service which is great for food trucks, buses, fleets, etc. Contact us for more details.

Our small business plans include a mobile smart WiFi controller option and we can supply an LTE data plan as well. You can get pricing by contacting us or by building a shopping cart.


Yes, if we provide managed hardware, we can enable content filtering. If you are managing your own hardware, you can enable it on your hardware.


Guest Questions

At this time GoZone WiFi does not install at residential locations.


No. Our equipment isolates devices and traffic. You can’t see anyone else, and they can’t see you.


Many of our GoZone WiFi locations are sponsor-supported and we ask that you patronize our advertisers. However, to connect you only need to click the 'CONNECT' button.


In our Community GoZone locations you are given the option to opt-out of supplying your e-mail address or other personal information. In other locations you may be required to enter your e-mail address or login to a social media page to use the free WiFi amenity. In this case, the host location does have access to that information. GoZone WiFi will never sell your information or SPAM you.


No. Our system only counts the number of times a user has clicked on one of our sponsor advertisers. It does not attach any identifying information to that click.


Didn’t see your question here?

Drop us a line or visit our support page.

We’re always happy to help.


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