Frequently Asked Questions

When it comes to Smart WiFi, we’re the experts. Our team has been working on turning WiFi into a revenue generating machine since the late 1990’s! Here are a few of the most common questions we get about our platforms and partner programs.

General Questions

Do you have a support website or configuration and setup manuals?

Yes, our support pages have links to a LOT of training and configuration guides. Additionally, our team is always ready to assist, just reach out to us!

I'm an IT professional, do you have partner programs?

Yes, we have several programs for IT professionals. Check our our partner page. Then, fill out the contact form.

Can I prevent employees from using the WiFi?

Yes! You can block any device from being able to use your guest WiFi service. Simply login to our Smart WiFi Dashboard and find the Device. Then, click the ‘Block’ button.

Can I see how many people are connecting at my location?

Absolutely, our Dashboard will show you all kinds of usage and guest statistics. Additionally, if you don’t have your Dashboard credentials, contact our support team and we will get the credentials sent to you.

Do you do the installation?

No, we do not perform installation services, however, our controllers are pre-configured for you and they are plug and play. Then, installation can be done in just a few minutes. Additionally, we are happy to talk about any of the details with your IT professional.

Is a GoZone WiFi Network Secure?

In a Zone location where GoZone has installed and/or supplied equipment for the network, we ONLY ship and recommend equipment with device isolation (fig. 1).

This means that NO device that connects to the WiFi network will be able to “see” any other device. In a typical public WiFi location, a user is given a password to connect. Then, when the user connects to a network using a password and without device isolation, that user has access to “see” every other device on that network. Thus, including POS systems, servers, printers, and other users (fig. 2).

 

The device isolation that is used in a GoZone WiFi network helps protect the network, and the guests that use the network.

How easy is it to install at my business?

It’s REALLY easy! We send you the Smart WiFi controller, completely configured. Next, all you have to do is plug it into a power outlet and an available Internet port on your existing cable/DSL modem or ethernet switch.

How far will the signal reach?

We have several types of Smart WiFi controllers available. The standard controller can generally supply a good WiFi signal for a 2500sq foot business. Additionally, we also have a higher-powered version available at checkout that can be installed outside or powered over Ethernet. It’s usually great for up to 4000sq feet. However, for a larger space, contact us and we’ll make sure that you have plenty of coverage using multiple controllers.

Can I use my own equipment?

Yes you can! If you already have WiFi equipment installed, you can connect it to the back of our Smart WiFi controller. Also. we integrate with MANY enterprise access points. Click here for a list of compatible equipment. Furthermore, our Dashboard works great with controllers like: Uniquity, Cradlepoint, Mikrotik, Datto, Ruckus, Aruba, Cisco Meraki, Open WRT, DD-WRT.

Can you also handle large venues like casinos, stadiums, airports or events?

Absolutely. Contact our sales department for specifics on our High-Volume venue pricing.

 

Is there a mobile Smart WiFi hotspot available?

Yes, we offer a mobile/portable version of our service which is great for food trucks, buses, fleets, etc. Contact us for more details.

I want a mobile SmartWiFi hotspot. What else do I need?

Our small business plans include a mobile smart WiFi controller option. Additionally, we can supply an LTE data plan as well. You can get pricing by contacting us or by building a shopping cart.

Can adult content be blocked at my location?

Yes, if we provide managed hardware, we can enable content filtering. However, if you are managing your own hardware, you can enable it on your hardware.

Guest Questions

Can I get GoZone WiFi at my house?

At this time GoZone WiFi does not install at residential locations.

 

Can other people see my device on the network?

No. Our equipment isolates devices and traffic. Thus, you can’t see anyone else, and they can’t see you.

Must I click on an ad to use GoZone WiFi?

Many of our GoZone WiFi locations are sponsor-supported and we ask that you patronize our advertisers. However, to connect you only need to click the ‘CONNECT’ button.

 

Do you collect my email address or send SPAM?

In our Community GoZone locations you are given the option to opt-out of supplying your e-mail address or other personal information. However, for other locations you may be required to enter your e-mail address or login to a social media page to use the free WiFi amenity. Then, the host location does have access to that information. Furthermore, GoZone WiFi will never sell your information or SPAM you.

Do you monitor what websites I have been to?

No. Our system only counts the number of times a user has clicked on one of our sponsor advertisers. It does not attach any identifying information to that click.

 

Didn’t see your question here?

Drop us a line or visit our support page.

We’re always happy to help.

 

You should receive a text shortly with a link to view a sample Guest Flow.

Take a look at the sample we just sent you, and feel free to reach out if you’d like to learn more.

Custom Splash Page Builder

A custom splash page helps give a captive portal the branded look it needs to stand out from the crowd and give guests the peace of mind they’re accessing the network associated with the venue they’re visiting.

WiFi Payments and Vouchers

Offer premium guest WiFi access and promote WiFi upgrades with comprehensive payment and voucher modules. Payments can be used to offer guests varying speeds of WiFi access, while vouchers are great for venues that want to utilize a captive portal that also requires a voucher code for WiFi access.
WiFi payments and vouchers

Guest Plans

Venues can now offer multiple levels of guest WiFi access with our Guest Plan feature. Guest Plans are defined by specific upload and download speeds and session time limits. Brick-and-mortar businesses can offer guest WiFi access and promote WiFi upgrades with our new payment and voucher modules.

Versatile Form Builder

Create and display custom guest surveys on any splash page of your guest flow. Collect feedback and gather additional data points to create smarter marketing.

Enhanced Guest Flow

Guest flow gives venues complete control over the guest WiFi experience. Guest flows help keep a visually pleasing captive portal experience by preventing clutter of multiple marketing assets. Keep it simple, or turn your WiFi into a digital billboard.
WiFi splash page with survey social login

Integrated Ad Spaces

Ad Space Integrations is a powerful feature for venues who want to promote products, deals and specials, online shopping, loyalty programs and other signups, or third-party advertisers all on a pre-authenticated Splash Page.

Increase impressions and clicks for advertising opportunities by showcasing AdSpaces before requiring a guest to connect to WiFi.

Have an app that needs more downloads? The URL redirect function will navigate guests to the app store specific to their device as soon as they click on the advertisement/call-to-action button.

No more will guests have to wait to connect to WiFi to reach interactive ads. Ad Space Integrations takes Ads4WiFi smart advertising tools and places it our smart marketing environment powered by Marketing4WiFi.

Hotspot Scheduler

Determine the specific days and times that WiFi is available to guests. Hotspot Scheduler offers smarter WiFi control by allowing venues to run their guest WiFi during business hours.