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Professional Services Policy

Professional Services Policies:
Usage of GoZone professional services constitutes customer’s acceptance of GoZone’s Professional Services Policy. We offer 3 types of Professional Services, (1) One-Time Bundled Services such as our Smart Launch service, (2) Managed Services, which are billing on a recurring basis, and (3) Hourly services for out-of-scope support or overages.

Special note regarding signed agreements: If you entered into a signed agreement for your services please review your agreement for specific terms relating to your obligations in addition to this Professional Services Policy. In the event the terms of your signed agreement conflict with these terms, the signed agreement will prevail.

Unless otherwise agreed in writing, all services are set up on a prepaid basis, and payment must be received by GoZone before any managed service product and service is provided/activated.

Subscription Billing:
All Managed Services (recurring subscriptions and service fees) are automatically invoiced and charged per the GoZone Billing Policy.

Non-Payment/Suspension:
Past due accounts may result in professional support services being suspended after the invoice due date until balance is paid in full. When suspended, all managed services will be disabled. Suspended services will continue to incur monthly service fees while suspended.

Upgrades/Downgrades of Service:
There are no refunds or credits for amounts already invoiced, setup fees, partial months of service, upgrade/downgrade refunds, or refunds for months unused with any Service(s).

GoZone Services:
All ordered professional services purchased from GoZone must be used within the time-frame specified with ordered service at the time of purchase.  Unused managed services are nonrefundable.

If you subscribe to our marketing support services and marketing resources or messages are not successfully attained from you or through our regular communications, GoZone may review your social media channels, website or other public resources to identify the latest specials or posted upcoming events to fulfill marketing service obligations.

Smart Launch Services must be used within 60 days from order date and coaching sessions limited to up to 30 minutes per session.

Service Hours:
Professional services that include monthly prepaid time will be available for use within a calendar month.  Managed service time exceeding the monthly prepaid time will be charged an overage fee based on the current GoZone service hourly rate.

Professional services that are scheduled in advance will be counted towards the monthly prepaid time.  Unless you reschedule or cancel a scheduled professional service prior to the scheduled time, you will still be charged for the scheduled time against your monthly prepaid time.

Unused managed service time for the month do not carry over to subsequent months.

Support:
Support provided for Professional Services are subject to the GoZone Support Policy.

Cancellation Process:
Cancellation requests must be submitted per the GoZone Billing Policy.

Account Adjustments:
Account adjustments are subject to GoZone approval.

Updates to this Policy:
We may update this Policy from time to time. If we make any changes to this Policy, we will change the “effective date” below and will post the updated Policy on this page (https://www.gozonewifi.com/policies/ps). Continuing to use our Services after we publish changes to this Professional Service Policy means you are consenting to these changes.

If you wish to unsubscribe from e-mail communication from GoZone WiFi, you may e-mail us at info@gozonewifi.com. Additionally, most of our email distributions contain an “unsubscribe” link. If you have questions or comments about this Billing Policy or the practices of GoZone WiFi, you may contact us at info@gozonewifi.com.

If you have any questions about this Policy, please contact us at info@gozonewifi.com or by writing to us at:

GoZone WiFi LLC
PO Box 12275
St. Petersburg, FL 33733

Effective dateMarch 1st, 2020