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Reasonable Use Policy

GoZone has prepared this Reasonable Use Policy (“Policy”) as a guide for its customers to understand the intended and permissible uses of our service, and to prevent exploitation, fraud, and abuse of its unlimited plans. This Policy is based upon the relevant provisions in our Software as a Service Agreement and is applicable to all our services. Our Software as a Service Agreement is located at https://www.gozonewifi.com/terms/saas/.

Normal, Reasonable Business Use:
GoZone’s unlimited service plans and features are for normal use and are plan specific. Normal, reasonable use on GoZone’s unlimited plans must be in accordance with this Policy, located at https://www.gozonewifi.com/policies/reasonable-use/, our Software as a Service Agreement and consistent with the types and levels of usage by typical customers on the plan. Unauthorized or excessive use beyond that normally experienced by similar customers or venue types may result in unlimited plan service termination or an overage charge. Should unlimited plan service be terminated, usage charges will be billed at the current prevailing rate.

GoZone may determine that abnormal, unreasonable or impermissible usage is occurring, and may take appropriate steps, including suspension or termination of service.

Excessive use may include but not be limited to:

  • Number of authentications/sessions
  • Number of landing page hits
  • Number of access points/nodes
  • Number of SMS text messages
  • Number of payment transactions
  • Number of voucher transactions
  • Number of API calls
    • We would consider an excessive use of API calls unreasonable if it results in instability or over-use of assigned cloud resources or out of the ordinary compared to the average use by our customers.
  • SMTP usage

In addition, customers may not, under any circumstances, run automated monitoring tools, load tools or any other tools to monitor or test up-time or latency. Customers found running automated monitoring programs may result in suspension or termination of service.

Updates to this Policy:
We may update this Policy from time to time. If we make any changes to this Policy, we will change the “effective date” below and will post the updated Policy on this page (https://www.gozonewifi.com/policies/reasonable-use). Continuing to use our Services after we publish changes to this Reasonable Use Policy means you are consenting to these changes.

If you wish to unsubscribe from e-mail communication from GoZone WiFi, you may e-mail us at info@gozonewifi.com. Additionally, most of our email distributions contain an “unsubscribe” link. If you have questions or comments about this Reasonable Use Policy or the practices of GoZone WiFi, you may contact us at info@gozonewifi.com.

If you have any questions about this Policy, please contact us at info@gozonewifi.com or by writing to us at:

GoZone WiFi LLC
PO Box 12275
St. Petersburg, FL 33733

Effective dateApril 23, 2020