How to Use the GoZone WiFi Self-Service Billing Portal

Getting Started

Logging In

1. Visit the GoZone WiFi billing portal at https://client.gozonewifi.com
2. Enter your email address and password
3. Click “Login” to access your account

Managing Your Services

View Your Active Services

1. Click on “Services” in the main navigation menu
2. You’ll see a list of all your active GoZone WiFi services
3. Click on any service to view detailed information, including billing cycle and next due date

Upgrade or Modify Services

1. Navigate to “Services” and select the service you want to modify
2. Click “Request Upgrade/Downgrade”
3. Choose your new plan or configuration
4. Review the changes and confirm

Billing and Invoices

View Invoices

1. Click “Billing” in the main menu, then select “My Invoices”
2. You’ll see a list of all invoices (paid, unpaid, and overdue)
3. Click on any invoice to view details or download a PDF copy

Make a Payment

1. Go to “Billing” and click “My Invoices”
2. Find the unpaid invoice and click “View Invoice”
3. Click the “Pay Now” button
4. Select your payment method (credit card, PayPal, or other available options)
5. Enter your payment details and click “Submit Payment”

Set Up Automatic Payments

1. Navigate to “Billing” and select “Payment Methods”
2. Click “Add Payment Method”
3. Enter your credit card or bank account information
4. Check the box for “Use as default payment method”
5. Save your payment method
6. Your future invoices will be automatically charged to this payment method

Account Management

Update Contact Information

1. Click on “Hello, [Your Name]” in the top right corner
2. Select “Edit Account Details”
3. Update your email, phone number, or address
4. Click “Save Changes”

Change Your Password

1. Click on your name in the top right corner
2. Select “Security Settings”
3. Enter your current password
4. Enter your new password twice to confirm
5. Click “Save Changes”

Manage Email Preferences

1. Go to your account settings
2. Click “Email Preferences”
3. Check or uncheck the types of emails you want to receive
4. Save your preferences

Support and Help

Submit a Support Ticket

1. Click “Support” in the main menu
2. Click “Open New Ticket”
3. Select the department and priority level
4. Enter a subject and detailed description of your issue
5. Attach any relevant files if needed
6. Click “Submit” to send your ticket

View Existing Tickets

1. Click “Support” and select “My Tickets”
2. You’ll see all your open and closed support tickets
3. Click on any ticket to view the conversation and add replies

Need Additional Help?

If you have questions or need assistance with the billing portal, our customer success team is here to help.

Contact us:

• Submit a support ticket through the portal
• Email our support team directly