Software as a Service Agreement



This agreement is between GoZone WiFi, LLC, a Florida limited liability company (GoZone), and the Customer agreeing to these terms (Customer). 


This agreement provides Customer access to and usage of an Internet-based software service as specified on an order (Service).  


A. Customer Owned Data. All data uploaded by Customer to the Service remains the property of Customer, as between GoZone and Customer (Customer Data). Customer grants GoZone the right to use the Customer Data solely for purposes of performing under this agreement. During the term of this agreement, customer may use any end user data collected by the Service through Customer’s guest’s use of the Service (Guest Data), for purposes of marketing functions, integrating with third party systems, analytics, and other business purposes, so long as such use is in accordance with all applicable law and GoZone’s Messaging Policy, located at As between the parties, Customer, and not GoZone, shall be solely liable for Customer’s (and Customer’s employees’ and agents’) Processing of Guest Data. Customer may export its Customer and Guest Data as allowed by functionality in the service.

B. Access and Usage. Customer may allow its employees or contractors to access the Service in compliance with the terms of this agreement, which access must be for the sole benefit of Customer. Customer is responsible for the compliance with this agreement by its contractors. 

C. Customer Responsibilities. Customer: (i) must keep its passwords secure and confidential; (ii) is solely responsible for Customer Data and all activity in its account in the Service; (iii) must use commercially reasonable efforts to prevent unauthorized access to its account, and notify GoZone promptly of any such unauthorized access; and (iv) may use the Service only in accordance with the Service’s user guide, applicable law, and in accordance with GoZone’s Reasonable Use Policy, located at AND our Messaging Policy located at

D. GoZone Support.  GoZone will provide Customer support for the Service in accordance with our Support Policy located at:

E. Trial Version. If Customer has registered for a trial use of the Service, Customer may access the Service for a time period determined by GoZone. The Service is provided ‘AS IS’, with no warranty during this time period. All Customer and Guest Data will be deleted after the trial period, unless Customer converts its account to a paid Service. 

F. Freemium Plans. If Customer has registered for a freemium “Starter” plan then the following terms apply. We have the right to limit, change or discontinue the Plan or any of the functionality at anytime without notice. We reserve the right to cancel service and remove any data at any time with no notice. We reserve the right to place 3rd party advertising on webpages associated with the Service as guests register for access. Guest and other data may not be retained for the same period of time that paid plans receive and will be deleted if the service is not being used unless Customer converts to a paid Service Plan. 

G. Beta Features. From time to time, GoZone may make certain beta services or features available in the Service (Beta Features). All Beta Features are provided ‘AS-IS’ without warranty of any kind, and GoZone has no liability arising out of or resulting from Customer’s use of the Beta Features. Customer acknowledges and agrees that Beta Features are likely to have errors and defects, are not covered by the Support Policy, and may or may not become actual features of the Service.  

H. Service Features.  GoZone may change the features and functionality of the Service at any time without notice to Customer.  

I. GoZone Restrictions. GoZone certifies that it understands the restrictions set out in this section and will comply with them. As required by applicable privacy law to ensure GoZone’s status as a ‘processor’ or ‘service provider’ (as such terms or similar terms are used in such laws), GoZone may not: (i) Sell or Share the Personal Data relating to its provision of Services hereunder; (ii) retain, use or disclose such Personal Data for any purpose other than the provision of Services, including to retain, use, or disclose such Personal Data for a commercial purpose other than providing its Services under this agreement; (iii) retain, use, or disclose such Personal Data outside of the direct business relationship between GoZone and Customer; or (iv) combine such Personal Data received in connection with performing services under this agreement with Personal Data it receives from another source except to provide Services under this agreement or as otherwise permitted by law.

J. GoZone’s Processing of Personal Data. GoZone shall only Process Personal Data relating to its provision of Services hereunder on behalf of and in accordance with Service Provider’s instructions. As its complete and final instructions, Customer instructs GoZone to Process such Personal Data for the following purposes, each of which shall be deemed part of the provision of Services hereunder: (i) Processing in accordance with this Service Provider Agreement; (ii) Processing to provide and manage the Services to Customer; (iii) Processing to comply with other agreed reasonable instructions by Customer that are consistent with the terms of the Service Provider Agreement; (iv) Processing as required under any applicable laws, and (v) Processing to maintain and enhance the security, integrity, and functionality of GoZone’s services. GoZone agrees that it shall, in its capacity as a processor and to the extent required by law, take commercially reasonable efforts at Customer’s expense upon Customer’s written request to provide information evidencing its compliance with these commitments and law.

K. Data Subject Requests. GoZone shall, unless legally prohibited, promptly notify Customer if it receives a request from a Data Subject to exercise their rights (to the extent available to them under applicable law) for access to, correction, amendment or deletion of that individual’s Personal Data. GoZone may respond to such Data Subject request to confirm that the request has been received, relates to Customer, and to direct the Data Subject to Customer. GoZone shall provide Customer with commercially reasonable cooperation and assistance in relation to a Data Subject’s request for access to that individual’s Personal Data, to the extent legally permitted and to the extent Customer does not have access to such Personal Data through its use of the Services. Customer shall be responsible for any reasonable costs arising from GoZone’s provision of such assistance under this section.







A. Definition of Confidential Information. Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally, visually, or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (Confidential Information). GoZone’s Confidential Information includes, without limitation, the Service, its user interface design and layout, and pricing information. Customer’s Confidential Information includes, without limitation, the Customer Data. 

B. Protection of Confidential Information. The Recipient must use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care), and it may not disclose or use any Confidential Information of the Discloser for any purpose outside the scope of this agreement. The Recipient must make commercially reasonable efforts to limit access to Confidential Information of Discloser to those of its employees and contractors who need such access for purposes consistent with this agreement and who have signed confidentiality agreements with Recipient no less restrictive than the confidentiality terms of this agreement. 

C. Exclusions. Confidential Information excludes information that: (i) is or becomes generally known to the public without breach of any obligation owed to Discloser; (ii) was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser; (iii) is received from a third party without breach of any obligation owed to Discloser; or (iv) was independently developed by the Recipient without use or access to the Confidential Information. The Recipient may disclose Confidential Information to the extent required by law or court order, but will provide Discloser with advance notice to seek a protective order. 

D. Data Security Measures

i. Security Measures. In order to protect Customer’s Confidential Information, GoZone: (i) implements and maintains all reasonable security measures appropriate to the nature of the Confidential Information including, without limitation, technical, physical, administrative, and organizational controls, and will maintain the confidentiality, security, and integrity of such Confidential Information; (ii) implements and maintains industry standard systems and procedures for detecting, preventing, and responding to attacks, intrusions, or other systems failures and regularly tests, or otherwise monitors the effectiveness of the safeguards’ key controls, systems, and procedures; (iii) designates an employee or employees to coordinate implementation and maintenance of its Security Measures (as defined below); and (iv) identifies reasonably foreseeable internal and external risks to the security, confidentiality, and integrity of Customer’s Confidential Information that could result in the unauthorized disclosure, misuse, alteration, destruction, or other compromise of such information, and assesses the sufficiency of any safeguards in place to control these risks (collectively, Security Measures). 

ii. Notice of Data Breach. If GoZone knows that Customer Confidential Information has been accessed, disclosed, or acquired without proper authorization and contrary to the terms of this agreement, GoZone will promptly alert Customer of any such data breach, and immediately take such actions as may be necessary to preserve forensic evidence and eliminate the cause of the data breach. GoZone will give highest priority to immediately correcting any data breach, and will devote such resources as may be required to accomplish that goal. GoZone will provide Customer with all information reasonably necessary to enable Customer to fully understand the nature and scope of the data breach. To the extent that Customer, in its sole reasonable discretion, deems warranted, Customer may provide notice to any or all parties affected by any data breach. In such case, GoZone will consult with Customer in a timely fashion regarding appropriate steps required to notify third parties. GoZone will provide Customer with information about what GoZone has done or plans to do to minimize any harmful effect of the unauthorized use or disclosure of, or access to, Confidential Information. 


A. Reservation of Rights. The software, workflow processes, user interface, designs, and other technologies provided by GoZone as part of the Service are the proprietary property of GoZone and its licensors, and all right, title, and interest in and to such items, including all associated intellectual property rights, remain only with GoZone. Customer may not remove or modify any proprietary marking or restrictive legends in the Service. GoZone reserves all rights unless expressly granted in this agreement. 

B. Restrictions. Customer may not: (i) sell, resell, rent, or lease the Service or use it in a service-provider capacity, unless under separate agreement; (ii) use the Service to store or transmit infringing, unsolicited marketing emails, libelous, or otherwise objectionable, unlawful, or tortious material, or to store or transmit material in violation of third-party rights; (iii) interfere with or disrupt the integrity or performance of the Service; (iv) attempt to gain unauthorized access to the Service or its related systems or networks; (v) reverse engineer the Service; or (vi) access the Service to build a competitive service or product, or copy any feature, function, or graphic for competitive purposes. 

C. Aggregated Data. During and after the term of this agreement, GoZone may use and owns all anonymized, aggregated data within the Service for purposes of enhancing the Service, statistical analysis, technical support, and other business purposes. 

D. API. GoZone may provide access to its application-programming interface (API) as part of the Service. Subject to the other terms of this agreement, GoZone grants Customer a non-exclusive, nontransferable, terminable license to interact only with the Service as allowed by the API and as set forth below: 

– Customer may not use the API in a manner that exceeds Customer’s purchased call volume or that otherwise exceeds a reasonable call volume if Customer has not purchased a specific amount. If this occurs, GoZone can charge for, suspend or terminate Customer’s access to the API on a temporary or permanent basis. 

– GoZone may change or remove existing endpoints or fields in API results upon at least 30 days notice to Customer, but GoZone will use commercially reasonable efforts to support the previous version of the API for at least 6 months. GoZone may add new endpoints or fields in API results without prior notice to Customer. 

– The API is provided on an AS IS basis.  GoZone has no liability to Customer as a result of any change, temporary unavailability, suspension, or termination of access to the API. 


A. Term. This agreement continues until all orders have expired or are terminated for material breach under Section 7(b)

B. Mutual Termination for Material Breach. If either party is in material breach of this agreement, the other party may terminate this agreement at the end of a written 30-day notice/cure period, if the breach has not been cured. 

C. Destruction of Customer Data and Guest Data. Upon termination of this agreement for any reason, GoZone has no obligation to maintain the Customer or Guest Data and may delete it. 

D. Return GoZone Property Upon Termination. Upon termination of this agreement for any reason, Customer must pay GoZone for any unpaid amounts and destroy or return all property of GoZone. Upon GoZone’s request, Customer will confirm in writing its compliance with this destruction or return requirement. 

E. Suspension for Violations of Law. GoZone may temporarily suspend the Service and/or remove the applicable Customer Data if it in good faith believes that, as part of using the Service, Customer has violated a law. GoZone will attempt to contact Customer in advance. 

F. Suspension for Non-Payment. GoZone may temporarily suspend the Service if Customer is delinquent in accordance with the Billing Policy:

G. Suspension or Termination by GoZone. GoZone reserves the right to immediately suspend the Service if it believes that there is any violation of our terms or policies, especially if we believe there has been a security breach with your account. We reserve the right to terminate the Service for any reason.


A. Exclusion of Indirect Damages. GoZone is not liable for any indirect, special, incidental, or consequential damages arising out of or related to this agreement (including, without limitation, costs of delay; loss of or unauthorized access to data or information; and lost profits, revenue, or anticipated cost savings), even if it knows of the possibility or foresee-ability of such damage or loss. 

B. Total Limit on Liability. Except for GoZone’s indemnity obligations, GoZone’s total liability arising out of or related to this agreement (whether in contract, tort, or otherwise) does not exceed the amount paid by Customer within the 3-month period prior to the event that gave rise to the liability. 


A. Defense of Third-Party Claims. GoZone will defend or settle any third-party claim against Customer to the extent that such claim alleges that GoZone technology used to provide the Service violates a copyright, patent, trademark, or other intellectual property right, if Customer promptly notifies GoZone of the claim in writing, cooperates with GoZone in the defense, and allows GoZone to solely control the defense or settlement of the claim. 

i. Costs. GoZone will pay infringement claim defense costs it incurs in defending Customer, GoZone negotiated settlement amounts, and court-awarded damages. 

ii. Process. If such a claim appears likely, then GoZone may modify the Service, procure the necessary rights, or replace it with the functional equivalent. If GoZone determines that none of these are reasonably available, then GoZone may terminate the Service and refund any prepaid and unused fees. 

iii. Exclusions. GoZone has no obligation for any claim arising from: GoZone’s compliance with Customer’s specifications; a combination of the Service with other technology or aspects where the infringement would not occur but for the combination; use of Customer Data; or technology or aspects not provided by GoZone. THIS SECTION CONTAINS CUSTOMER’S EXCLUSIVE REMEDIES AND GOZONE’S SOLE LIABILITY FOR INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS. 

B. By Customer. If a third party claims against GoZone: (i) that any part of the Customer Data, or any use thereof; infringes or violates that party’s copyright, patent, trademark, or other right; (ii) that Customer breached its obligations or services to a guest; (iii) that customer used any Guest Data; (iv) that the Services as implemented by Customer, or information derived from such implementation, violates law or any rights regarding the use of Personal Data; or (v) based on Customer’s acts or omissions relating to this agreement or the SaaS Agreement , Customer will defend GoZone against that claim at Customer’s expense and pay all costs, damages, and attorneys’ fees that a court finally awards or that are included in a settlement approved by Customer, provided that GoZone promptly notifies Customer of the claim in writing, cooperates with Customer in the defense, and allows Customer to solely control the defense or settlement of the claim. 


This agreement is governed by the laws of the State of Florida (without regard to conflicts of law principles) for any dispute between the parties or relating in any way to the subject matter of this agreement. Any suit or legal proceeding must be exclusively brought in the federal or state courts for Pinellas County, Florida, and Customer submits to this personal jurisdiction and venue. Nothing in this agreement prevents either party from seeking injunctive relief in a court of competent jurisdiction. The prevailing party in any litigation is entitled to recover its attorneys’ fees and costs from the other party. 


A. Entire Agreement and Changes. This agreement and the order constitute the entire agreement between the parties and supersede any prior or contemporaneous negotiations or agreements, whether oral or written, related to this subject matter. Customer is not relying on any representation concerning this subject matter, oral or written, not included in this agreement. No representation, promise, or inducement not included in this agreement is binding. No modification or waiver of any term of this agreement is effective unless both parties sign it, however this agreement may be modified through an online process provided by GoZone. 

B. No Assignment. Neither party may assign or transfer this agreement to a third party, nor delegate any duty, except that the agreement and all orders may be assigned, without the consent of the other party, as part of a merger or sale of all or substantially all the businesses or assets of a party. 

C. Independent Contractors. The parties are independent contractors with respect to each other. 

D. Enforce-ability and Force Majeure. If any term of this agreement is invalid or unenforceable, the other terms remain in effect. Except for the payment of monies, neither party is liable for events beyond its reasonable control, including, without limitation, force majeure events. 

E. Money Damages Insufficient. Any breach by a party of this agreement or violation of the other party’s intellectual property rights could cause irreparable injury or harm to the other party. The other party may seek a court order to stop any breach or avoid any future breach of this agreement. 

F. No Additional Terms. GoZone rejects additional or conflicting terms of a Customer’s form-purchasing document. 

G. Order of Precedence. If there is an inconsistency between this agreement and an order, the order prevails. 

H. Survival of Terms. Any terms, that by their nature survive termination of this agreement for a party to assert its rights and receive the protections of this agreement, will survive (including, without limitation, the confidentiality terms). The UN Convention on Contracts for the International Sale of Goods does not apply. 

I. Feedback. If Customer provides feedback or suggestions about the Service, then GoZone (and those it allows to use its technology) may use such information without obligation to Customer.

J. Publicity.  You grant us the right to add your name and company logo to our customer list, website or sales collateral for the purposes of promoting the Service to prospective customers.

Updates to this Agreement:
We may update this Agreement from time to time. If we make any changes to this Agreement, we will change the “effective date” below and will post the updated Agreement on this page ( Continuing to use our Services after we publish changes to this Software as a Service Agreement means you are consenting to these changes.

If you wish to unsubscribe from e-mail communication from GoZone WiFi, you may e-mail us at Additionally, most of our email distributions contain an “unsubscribe” link. If you have questions or comments about this Software as a Service Agreement or the practices of GoZone WiFi, you may contact us at

If you have any questions about this Agreement, please contact us at or by writing to us at:

GoZone WiFi LLC
PO Box 12275
St. Petersburg, FL 33733


“Data Subject” means the identified or identifiable person to whom the Personal Data relates.

“Personal Data” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, to or with an identified or identifiable natural person, which is processed by GoZone solely on behalf of Customer under this Software as a Service Agreement.

“Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“Sell,” “Selling,” “Sale,” or “Sold” means the provision of Personal Data in exchange for monetary or other valuable consideration, and, without limitation, includes the meaning given in subdivision (ad)(1) of Cal. Civ. Code §1798.140.


“Sharing” means the provision of Personal Information to support targeted advertising online, and, without limitation, includes the meaning given in subdivision (ah)(1) of Cal. Civ. Code §1798.140.

Effective dateMarch 27, 2024.

Smart WiFi Suite Enterprise Feature Matrix

  • Enterprise-grade cloud infrastructure
    Scaleable platforms on the Amazon AWS cloud provides carrier-grade uptime.
  • Multi-Location Data Views
    An aggregated view of your data giving you visibility to all of your locations or drill-down to specific locations.
  • User Access Control
    Allows your administrator to control and limit access, features and data visibility among users.
  • Advanced Captive Portal Engine
    A complete toolset to design and build dynamic captive portals, guest flows and custom privacy controls. Includes our Touchless Menu features.
  • Guest Forms, Vouchers and Payments
    Collect guest data, surveys, on-line or offline payments and offer different access levels.
  • Customized login methods
    Choose how guests are able to access your network including social login, emails and SMS login, advertisements or a combination.
  • Data Export
    Full guest profile export to CSV allowing you to use collected data in third party systems.
  • Detailed Location Data Analytics
    Analyse detailed information about your locations like busy days, busy times and location comparisons.
  • Demographics and Device Information
    Make informed decisions based on detailed demographics and perform location comparisons.
  • Data Sync to other systems/API
    Save time populating other systems as guest profile data can be sent to external systems on timed intervals.
  • Triggered Campaigns
    Engage with your guests without the manual work by creating personalized email, SMS or Twitter campaigns.
  • Coupons and Loyalty
    Increase spend and promote repeat visits by creating incentives for guests or their friends to come back.
  • Import external data
    Bring in contact data from other systems to consolidate your marketing efforts into a single comprehensive platform.
  • Contact segmenting and lists
    Build contact groups to send personalized messages to your guests based on automatic segmentation and your own critera.
  • Scheduled Campaigns
    Communicate with your contacts to drive awareness through email, SMS or Twitter.
  • Traffic Counts and Statistics
    Monitor your venue and events with real-time and recorded traffic counts and patterning.
  • Heatmapping and Traffic Flows
    Visualize crowd density and how people flow in, out and through your venue to see where people congegrate.
  • Alerting and Reporting
    Create automated alerts to help control crowds or to monitor abnormal trends.
  • Intelligent Landing Page Builder
    Simple to create pages that support multiple campaign types and can easily be modified and re-purposed for other venues or events.
  • Campaign Management Tools
    Offer your advertisers options to suit their advertising needs such as A/B testing, ad weights, flexible scheduling and more.
  • Reporting and Attribution
    Analyse detailed information about the campaigns and creatives to get the best campaign targeting.

  • Access

  • Insights

  • Automation

  • Contacts

  • Presence

  • Advertising

You should receive a text shortly with a link to view a sample Guest Flow.

Take a look at the sample we just sent you, and feel free to reach out if you’d like to learn more.

Custom Splash Page Builder

A custom splash page helps give a captive portal the branded look it needs to stand out from the crowd and give guests the peace of mind they’re accessing the network associated with the venue they’re visiting.

WiFi Payments and Vouchers

Offer premium guest WiFi access and promote WiFi upgrades with comprehensive payment and voucher modules. Payments can be used to offer guests varying speeds of WiFi access, while vouchers are great for venues that want to utilize a captive portal that also requires a voucher code for WiFi access.
WiFi payments and vouchers

Guest Plans

Venues can now offer multiple levels of guest WiFi access with our Guest Plan feature. Guest Plans are defined by specific upload and download speeds and session time limits. Brick-and-mortar businesses can offer guest WiFi access and promote WiFi upgrades with our new payment and voucher modules.

Versatile Form Builder

Create and display custom guest surveys on any splash page of your guest flow. Collect feedback and gather additional data points to create smarter marketing.

Enhanced Guest Flow

Guest flow gives venues complete control over the guest WiFi experience. Guest flows help keep a visually pleasing captive portal experience by preventing clutter of multiple marketing assets. Keep it simple, or turn your WiFi into a digital billboard.
WiFi splash page with survey social login

Integrated Ad Spaces

Ad Space Integrations is a powerful feature for venues who want to promote products, deals and specials, online shopping, loyalty programs and other signups, or third-party advertisers all on a pre-authenticated Splash Page.

Increase impressions and clicks for advertising opportunities by showcasing AdSpaces before requiring a guest to connect to WiFi.

Have an app that needs more downloads? The URL redirect function will navigate guests to the app store specific to their device as soon as they click on the advertisement/call-to-action button.

No more will guests have to wait to connect to WiFi to reach interactive ads. Ad Space Integrations takes Ads4WiFi smart advertising tools and places it our smart marketing environment powered by Marketing4WiFi.

Hotspot Scheduler

Determine the specific days and times that WiFi is available to guests. Hotspot Scheduler offers smarter WiFi control by allowing venues to run their guest WiFi during business hours.