Smart WiFi – Bridging the IT – Marketing Gap

There’s a chasm in every modern company. On one side is the traditional corporate IT department, backlogged with projects and inundated with “quick questions” while trying to stay proactive with new technology decisions on a limited budget. On the other, the marketing department, with more than double the budget, is hungry for holistic customer data and location analytics to fuel their strategies.

The bridge? WiFi analytics.

MSPs, Meet the Marketing Department

Traditionally, managed service and other IT solution providers built relationships with CIOs, or those that manage day-to-day operations. IT departments are the technology experts and therefore are consulted for any new project that another department deems technical. Due to the IT department time and budget constraints, many valuable projects may get thrown out or set on the infamous back-burner and never come to fruition.

Cloud computing and cloud storage have awakened every department’s desire for new solutions. It is not uncommon now for an HR executive to bring a talent management platform to the IT department. The message is clear: “I want this…make this happen for my team.”

And nowhere is this truer than the marketing department. Driven by creativity and fueled by data, if there’s a platform that would make their jobs easier or their strategies more effective, the marketing department wants it and will open up their budget to get it. Over 40% of the average marketing budget is used for marketing analytics. (source)

The desire now is to continuously collect, track and analyze omnichannel data. How often are guests visiting our venue? What are their first movements within our space? How does their on-location behavior mimic or differ from their online interactions? What promotions work online, versus on site? And, most important, how do we leverage all of these answers into better, more effective marketing strategies.

This is a golden opportunity for MSPs. The marketing department needs analytics, they have the budget to pay for it, and with a Smart WiFi solution, you have the platform that delivers.

It’s the next step in the “service” model, delivering value and solutions straight to the departments that need them. It’s a smart sales tactic, too, driving your sales efforts toward the stakeholders with the most pressing need and the biggest budgets.

Bridge the gap and deliver on the company’s true need by leveraging your existing relationship with IT clients to get in front of the CMOs and directors of marketing. This also means the marketing department’s budget can pull double-duty as an agent of needed infrastructure change.

WiFi Solutions Drive Infrastructure Change

Exponential growth and use of IoT devices are driving the need for more efficient WiFi technology, such as 802.11ax. Enterprises of all sizes need to look seriously at upgrading their infrastructure for cybersecurity and compliance measures as well.

Bringing solutions into the utilizing department — be it marketing, logistics, or human resources — uses their department dollars while increasing IT’s access to new technology.

By building a relationship with marketing leaders and empowering them to spend budget dollars on solutions that answer their need, MSPs can help the IT department reserve their limited budgets to redo infrastructure, so those smart marketing solutions can be used to their fullest potential.

 

Originally posted by Todd Myers on LinkedIn.

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Smart WiFi Suite Enterprise Feature Matrix

  • Enterprise-grade cloud infrastructure
    Scaleable platforms on the Amazon AWS cloud provides carrier-grade uptime.
  • Multi-Location Data Views
    An aggregated view of your data giving you visibility to all of your locations or drill-down to specific locations.
  • User Access Control
    Allows your administrator to control and limit access, features and data visibility among users.
  • Advanced Captive Portal Engine
    A complete toolset to design and build dynamic captive portals, guest flows and custom privacy controls. Includes our Touchless Menu features.
  • Guest Forms, Vouchers and Payments
    Collect guest data, surveys, on-line or offline payments and offer different access levels.
  • Customized login methods
    Choose how guests are able to access your network including social login, emails and SMS login, advertisements or a combination.
  • Data Export
    Full guest profile export to CSV allowing you to use collected data in third party systems.
  • Detailed Location Data Analytics
    Analyse detailed information about your locations like busy days, busy times and location comparisons.
  • Demographics and Device Information
    Make informed decisions based on detailed demographics and perform location comparisons.
  • Data Sync to other systems/API
    Save time populating other systems as guest profile data can be sent to external systems on timed intervals.
  • Triggered Campaigns
    Engage with your guests without the manual work by creating personalized email, SMS or Twitter campaigns.
  • Coupons and Loyalty
    Increase spend and promote repeat visits by creating incentives for guests or their friends to come back.
  • Import external data
    Bring in contact data from other systems to consolidate your marketing efforts into a single comprehensive platform.
  • Contact segmenting and lists
    Build contact groups to send personalized messages to your guests based on automatic segmentation and your own critera.
  • Scheduled Campaigns
    Communicate with your contacts to drive awareness through email, SMS or Twitter.
  • Traffic Counts and Statistics
    Monitor your venue and events with real-time and recorded traffic counts and patterning.
  • Heatmapping and Traffic Flows
    Visualize crowd density and how people flow in, out and through your venue to see where people congegrate.
  • Alerting and Reporting
    Create automated alerts to help control crowds or to monitor abnormal trends.
  • Intelligent Landing Page Builder
    Simple to create pages that support multiple campaign types and can easily be modified and re-purposed for other venues or events.
  • Campaign Management Tools
    Offer your advertisers options to suit their advertising needs such as A/B testing, ad weights, flexible scheduling and more.
  • Reporting and Attribution
    Analyse detailed information about the campaigns and creatives to get the best campaign targeting.

  • Access


  • Insights


  • Automation


  • Contacts


  • Presence


  • Advertising

You should receive a text shortly with a link to view a sample Guest Flow.

Take a look at the sample we just sent you, and feel free to reach out if you’d like to learn more.

Custom Splash Page Builder

A custom splash page helps give a captive portal the branded look it needs to stand out from the crowd and give guests the peace of mind they’re accessing the network associated with the venue they’re visiting.

WiFi Payments and Vouchers

Offer premium guest WiFi access and promote WiFi upgrades with comprehensive payment and voucher modules. Payments can be used to offer guests varying speeds of WiFi access, while vouchers are great for venues that want to utilize a captive portal that also requires a voucher code for WiFi access.
WiFi payments and vouchers

Guest Plans

Venues can now offer multiple levels of guest WiFi access with our Guest Plan feature. Guest Plans are defined by specific upload and download speeds and session time limits. Brick-and-mortar businesses can offer guest WiFi access and promote WiFi upgrades with our new payment and voucher modules.

Versatile Form Builder

Create and display custom guest surveys on any splash page of your guest flow. Collect feedback and gather additional data points to create smarter marketing.

Enhanced Guest Flow

Guest flow gives venues complete control over the guest WiFi experience. Guest flows help keep a visually pleasing captive portal experience by preventing clutter of multiple marketing assets. Keep it simple, or turn your WiFi into a digital billboard.
WiFi splash page with survey social login

Integrated Ad Spaces

Ad Space Integrations is a powerful feature for venues who want to promote products, deals and specials, online shopping, loyalty programs and other signups, or third-party advertisers all on a pre-authenticated Splash Page.

Increase impressions and clicks for advertising opportunities by showcasing AdSpaces before requiring a guest to connect to WiFi.

Have an app that needs more downloads? The URL redirect function will navigate guests to the app store specific to their device as soon as they click on the advertisement/call-to-action button.

No more will guests have to wait to connect to WiFi to reach interactive ads. Ad Space Integrations takes Ads4WiFi smart advertising tools and places it our smart marketing environment powered by Marketing4WiFi.

Hotspot Scheduler

Determine the specific days and times that WiFi is available to guests. Hotspot Scheduler offers smarter WiFi control by allowing venues to run their guest WiFi during business hours.