The 5 Main Ingredients to Grow Your Restaurant

Customers – the lifeblood of a business. Establishing a loyal customer base takes time, energy, and a touch of good luck. However, with the proper tools, some data, and the right message, you can turn casual customers into raving fans. Stock up on these 5 main ingredients and you’ll be ready to cook up a successful restaurant in no time.

1. Proper Staffing

Your staff plays the starring role in ensuring a customer will return. Every server, hostess, cook, and supervisor are representing your brand with each interaction. Make sure your hiring decisions reflect a positive example of the brand you want to portray.

Labor is typically the second-highest cost in food service, and finding the balance between understaffing and overstaffing is an industry-wide struggle. If you find labor costs are higher due to overstaffing, consider specific metrics and traffic trends.

How many customers are walking through your door on a daily basis? What are your busy days and times? Back these answers up with data to strategically refine business operations and cut costs. By analyzing the number of daily WiFi connections, footfall trends, and traffic patterns, you can predict future traffic patterns and start refining your staffing procedures. This ensures that the right number of workers are scheduled for a specific shift, every time.

Make the most efficient use of your staff’s time. Is your restaurant’s guest WiFi password protected? You would be surprised at the time that servers waste providing cryptic WiFi password for customers. Consider using a captive portal system that saves your staff time and makes earns you additional revenues – a win, win.

2. Branding

In an increasingly competitive market, restaurants have to work hard to remain top-of-mind with their customers.  Attracting new customers is the first hurdle – how do you make sure that hungry foodies find out who you are and make the decision to pay you a visit?

While forgoing a website and simply maintaining a social media page was the SMB restaurant norm in 2010, customers today want to get to know your restaurant before they decide to give you a chance. Give them that opportunity with a branded website complete with your menu, your story, hours of operation, and other pertinent information.  There are plenty of user-friendly website builders to choose from – designed for even the most novice computer user.  Reinforce your brand through consistent social media messaging on Facebook, Instagram, and Twitter, and you’ll be set for success.

Don’t make the mistake of missed branding opportunities within the restaurant. From your menu design to signage to tableware – make every touchpoint reflect who you are and what you stand for.

For example, when a guest wants to stay connected, what does the WiFi connection process look like? Is your WiFi network named after your restaurant to reinforce this additional amenity to your customers?  Encourage guests to follow your social media with signage throughout the venue. Ask them to leave you a review by sending an email after you leave.

Getting a new customer through the door is only the first date, and you definitely want a second.

3. Marketing & Advertising

People love a good deal. If you’re not promoting daily specials through coupons or a loyalty program to market your restaurant, it’s time to start.

Once you’ve outlined the special to encourage new visitors, it’s time to get the word out. Don’t want to spend a lot of money on a billboard or television commercial? The days of that worry are gone – advertising on social media is a cost-effective way to get the word out about your current promotions without having to break the bank.

Did you know that your restaurant’s WiFi has the potential to be a marketing machine? Send out promotional deals and coupons with WiFi marketing automation tools. With the right marketing software, your WiFi can build your guest list and send automated specials after the visit, asking them to come see you again.

4. Customer Engagement

Your highly trained staff is constantly engaging with guests to ensure their experience is top notch, which will also reflect upon their tip potential. Make sure the engagement doesn’t end there.  Send a thank you message to customers who visit your restaurant for the first time. Help them out by providing a link to your branded website and offer them a discount to come back for another visit.

With Smart WiFi, you can start engaging with your guests the moment they connect to your WiFi. By simply asking your customers to provide either an email or phone number to log in to WiFi, you will start collecting valuable guest data and building meaningful customer relationships.
Download Ferg’s Sports Bar Case Study

5. WiFi

There’s no time to waste – in 2018 it’s critical that restaurants offer free WiFi to their customers. Foodies and casual diners alike are researching dining options more than ever, and they want to stay connected once they make a decision.  From 5-star restaurants to taco stands, if you’re looking for an amenity that will bring in more customers and keep them coming back for more, you need to offer free WiFi.

Once you’re providing WiFi, the next step is to start using the guest amenity as a powerful, revenue-generating utility.

Feeling like you don’t have the bandwidth to successfully staff, market and engage while running a restaurant

Let us help. GoZone WiFi’s Smart WiFi Solutions can ensure that your restaurant is continually engaging, marketing and branding to your WiFi guests even when you are personally unable to. Take advantage of marketing tools that do the work for you.  Contact us today for more information on how to maximize restaurant revenues with WiFi marketing.

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Smart WiFi Suite Enterprise Feature Matrix

  • Enterprise-grade cloud infrastructure
    Scaleable platforms on the Amazon AWS cloud provides carrier-grade uptime.
  • Multi-Location Data Views
    An aggregated view of your data giving you visibility to all of your locations or drill-down to specific locations.
  • User Access Control
    Allows your administrator to control and limit access, features and data visibility among users.
  • Advanced Captive Portal Engine
    A complete toolset to design and build dynamic captive portals, guest flows and custom privacy controls. Includes our Touchless Menu features.
  • Guest Forms, Vouchers and Payments
    Collect guest data, surveys, on-line or offline payments and offer different access levels.
  • Customized login methods
    Choose how guests are able to access your network including social login, emails and SMS login, advertisements or a combination.
  • Data Export
    Full guest profile export to CSV allowing you to use collected data in third party systems.
  • Detailed Location Data Analytics
    Analyse detailed information about your locations like busy days, busy times and location comparisons.
  • Demographics and Device Information
    Make informed decisions based on detailed demographics and perform location comparisons.
  • Data Sync to other systems/API
    Save time populating other systems as guest profile data can be sent to external systems on timed intervals.
  • Triggered Campaigns
    Engage with your guests without the manual work by creating personalized email, SMS or Twitter campaigns.
  • Coupons and Loyalty
    Increase spend and promote repeat visits by creating incentives for guests or their friends to come back.
  • Import external data
    Bring in contact data from other systems to consolidate your marketing efforts into a single comprehensive platform.
  • Contact segmenting and lists
    Build contact groups to send personalized messages to your guests based on automatic segmentation and your own critera.
  • Scheduled Campaigns
    Communicate with your contacts to drive awareness through email, SMS or Twitter.
  • Traffic Counts and Statistics
    Monitor your venue and events with real-time and recorded traffic counts and patterning.
  • Heatmapping and Traffic Flows
    Visualize crowd density and how people flow in, out and through your venue to see where people congegrate.
  • Alerting and Reporting
    Create automated alerts to help control crowds or to monitor abnormal trends.
  • Intelligent Landing Page Builder
    Simple to create pages that support multiple campaign types and can easily be modified and re-purposed for other venues or events.
  • Campaign Management Tools
    Offer your advertisers options to suit their advertising needs such as A/B testing, ad weights, flexible scheduling and more.
  • Reporting and Attribution
    Analyse detailed information about the campaigns and creatives to get the best campaign targeting.

  • Access

  • Insights

  • Automation

  • Contacts

  • Presence

  • Advertising

You should receive a text shortly with a link to view a sample Guest Flow.

Take a look at the sample we just sent you, and feel free to reach out if you’d like to learn more.

Custom Splash Page Builder

A custom splash page helps give a captive portal the branded look it needs to stand out from the crowd and give guests the peace of mind they’re accessing the network associated with the venue they’re visiting.

WiFi Payments and Vouchers

Offer premium guest WiFi access and promote WiFi upgrades with comprehensive payment and voucher modules. Payments can be used to offer guests varying speeds of WiFi access, while vouchers are great for venues that want to utilize a captive portal that also requires a voucher code for WiFi access.
WiFi payments and vouchers

Guest Plans

Venues can now offer multiple levels of guest WiFi access with our Guest Plan feature. Guest Plans are defined by specific upload and download speeds and session time limits. Brick-and-mortar businesses can offer guest WiFi access and promote WiFi upgrades with our new payment and voucher modules.

Versatile Form Builder

Create and display custom guest surveys on any splash page of your guest flow. Collect feedback and gather additional data points to create smarter marketing.

Enhanced Guest Flow

Guest flow gives venues complete control over the guest WiFi experience. Guest flows help keep a visually pleasing captive portal experience by preventing clutter of multiple marketing assets. Keep it simple, or turn your WiFi into a digital billboard.
WiFi splash page with survey social login

Integrated Ad Spaces

Ad Space Integrations is a powerful feature for venues who want to promote products, deals and specials, online shopping, loyalty programs and other signups, or third-party advertisers all on a pre-authenticated Splash Page.

Increase impressions and clicks for advertising opportunities by showcasing AdSpaces before requiring a guest to connect to WiFi.

Have an app that needs more downloads? The URL redirect function will navigate guests to the app store specific to their device as soon as they click on the advertisement/call-to-action button.

No more will guests have to wait to connect to WiFi to reach interactive ads. Ad Space Integrations takes Ads4WiFi smart advertising tools and places it our smart marketing environment powered by Marketing4WiFi.

Hotspot Scheduler

Determine the specific days and times that WiFi is available to guests. Hotspot Scheduler offers smarter WiFi control by allowing venues to run their guest WiFi during business hours.